Help / Contact Us
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※About the first login※ What is the first login for annual members?
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※About the first login※ Is it mandatory for annual members to perform the first login?
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*Regarding the first login* I do not know the email address to enter in [STEP 2].
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※About Initial Login※ I do not know the password for my first login as an annual member.
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※About the first login※ For annual members, entering your email address and 8-digit date of birth during STEP 2 of the first login will not be authenticated.
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※Regarding the first login※ [Annual Member] The initial login should have been completed, but I am unable to log in.
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Can I reissue my membership card for the annual membership?
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How often is the newsletter for FC content distributed?
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About 'KPP CLUB'
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Please tell me how to register.
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The email has not arrived.
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Please tell me about the membership expiration date.
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Can I join using devices other than a smartphone?
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I live overseas, but can I join?
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Can children who do not have smartphones register?
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Is it okay to register multiple times by myself?
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An error saying "Failed to register member information." has appeared, and I cannot proceed with the membership registration.
Regarding membership fee payment
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Please tell me about the membership fees and payment methods.
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Please tell me about the request date and the update date.
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Please tell me about the available credit cards.
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If I cancel my membership partway through the month, will I receive a prorated refund for the remaining days?
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Even though I have not canceled my membership, it says "the payment has not been completed."
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In the case of credit card payments, how will it be recorded on the statement?
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Can debit cards, prepaid cards, and bundle cards be used?
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If I want to change my payment method, what procedure should I follow?
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Duplicate payments are occurring.
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Is it necessary to go through a procedure every time to pay the membership fee?
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Can I change the registered credit card information?
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Can the payment method be changed? (Between credit card payment and carrier payment)
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I am considering new pricing plans from three carriers. Is any procedure necessary?
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I cannot log in even though the payment has been completed.
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I forgot my password.
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I forgot my Plus member ID (formerly known as EMTG ID).
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I cannot log in because I changed my address.
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What is the Plus member ID (formerly known as EMTG ID)?
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I changed my smartphone model. Are there any procedures I need to follow? (Using carrier billing / Changed mobile company)
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I changed my smartphone model. Are there any procedures I need to follow? (Using carrier billing / No change in mobile carrier)
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I changed my smartphone model. Are there any procedures I need to follow? (In case of using a credit card for payment)
Regarding Withdrawal from Membership
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Please tell me how to cancel my paid membership.
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I have withdrawn from the membership, but the billing is continuing.
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Please tell me how to proceed with the renewal of my annual membership.
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Can I still proceed with the membership renewal even after the annual membership expiration date has passed?
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Can I confirm if the annual membership renewal process has been completed?
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I have set my annual membership to auto-renew, but when will the expiration date be updated?
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Please tell me how to check if I am on auto-renew for my annual membership.
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Please tell me how to stop the automatic renewal for credit card payments, d payment, and au easy payment.
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How can I change my annual membership from 'not auto-renewing' to 'auto-renewing'?
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Despite being set for automatic renewal with a yearly membership using credit card payment, d payment, or au easy payment, the payment was not processed.
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Please tell me the payment methods for convenience store payments.
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Can I change the payment method before paying for the annual membership?
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Can I register as a member using a name other than my real name?
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My family is already a member; can I join at the same address?
About monthly and annual plans
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What is the difference between the 'monthly course' and the 'annual course'?
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Can I register for both the monthly course and the annual course?
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How can I switch from the monthly plan to the annual plan?
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How can I switch from the annual plan to the monthly plan?
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Can I check the courses I am registered for?