About Annual Membership

Q

Despite being set for automatic renewal with a yearly membership using credit card payment, d payment, or au easy payment, the payment was not processed.

A

If the payment method you registered becomes unavailable for processing, the following possibilities may be considered.

・You have manually stopped the automatic renewal by 24:00 the day before the next renewal date.
・The expiration date of your registered credit card has passed.
・The usage limit of your registered credit card has been exceeded.
・You have changed or canceled your contract with your carrier.

For inquiries regarding the status of your registered credit card or carrier, please contact your card company or mobile phone company.
*Our site cannot investigate or respond to these inquiries.

However, even if the expiration date has passed, renewal is possible within [1 month].

Other questions regarding annual membership.

• Q.
  Please tell me how to proceed with the renewal of my annual membership.
• Q.
  Can I still proceed with the membership renewal even after the annual membership expiration date has passed?
• Q.
  Can I confirm if the annual membership renewal process has been completed?
• Q.
  I have set my annual membership to auto-renew, but when will the expiration date be updated?
• Q.
  Please tell me how to check if I am on auto-renew for my annual membership.
• Q.
  Please tell me how to stop the automatic renewal for credit card payments, d payment, and au easy payment.
• Q.
  How can I change my annual membership from 'not auto-renewing' to 'auto-renewing'?
• Q.
  Please tell me the payment methods for convenience store payments.
• Q.
  Can I change the payment method before paying for the annual membership?
• Q.
  Can I register as a member using a name other than my real name?
• Q.
  My family is already a member; can I join at the same address?

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