About Annual Membership

Q

Please tell me how to check if I am on auto-renew for my annual membership.

A

If you access MY PAGE and see that the next renewal date is displayed as "until ● month ● day", you are currently on automatic renewal.
For those on automatic renewal, the payment processing will take place early in the morning on the next renewal date, and it will be automatically continued.

On the other hand, those who have stopped automatic renewal or have made payments on a per-use basis will see the next renewal date displayed as "ends on ● month ● day".

For your current payment registration status, please check within MY PAGE under [Check, Change, or Stop Payment Method].
*Changes to credit card information, carrier information, and stopping automatic renewal must be made by 24:00 the day before the next renewal date.

Other questions regarding annual membership.

• Q.
  Please tell me how to proceed with the renewal of my annual membership.
• Q.
  Can I still proceed with the membership renewal even after the annual membership expiration date has passed?
• Q.
  Can I confirm if the annual membership renewal process has been completed?
• Q.
  I have set my annual membership to auto-renew, but when will the expiration date be updated?
• Q.
  Please tell me how to stop the automatic renewal for credit card payments, d payment, and au easy payment.
• Q.
  How can I change my annual membership from 'not auto-renewing' to 'auto-renewing'?
• Q.
  Despite being set for automatic renewal with a yearly membership using credit card payment, d payment, or au easy payment, the payment was not processed.
• Q.
  Please tell me the payment methods for convenience store payments.
• Q.
  Can I change the payment method before paying for the annual membership?
• Q.
  Can I register as a member using a name other than my real name?
• Q.
  My family is already a member; can I join at the same address?

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