About Annual Membership

Q

Can I change the payment method before paying for the annual membership?

A

Changing the payment method before payment varies depending on the payment method.

●I want to change from the registered credit card to another credit card

Please change your payment method from 'Payment Method Confirmation, Change, and Suspension' > 'Manage Payment Methods' on MY PAGE.

Currently selecting credit card payment, d payment, or au easy payment, but would like to switch to convenience store payment or SoftBank collective payment.

Changes from credit card payment, d payment, or au easy payment to convenience store payment or SoftBank collective payment are possible.

If you stop the automatic renewal and your subscription expires, a renewal procedure button will be displayed on MY PAGE, so please proceed from there.

If you complete the procedures within the month following the expiration date, you will be able to continue using your membership with the same membership date and member number.

*Please note that payments made via credit card, d payment, or au easy payment are processed immediately, and therefore, cancellations or changes cannot be made after the continuation procedure.

Additionally, please refer to the FAQ below regarding the procedure.

Q. What procedure should I follow if I want to change my payment method?

I selected convenience store payment, but I would like to use d payment, au easy payment, or SoftBank collective payment.

If the payment has not been completed, changes are possible.

After the expiration of the 'payment number' issued on the site, please proceed again from MY PAGE.

If you wish to continue using the SoftBank consolidated payment method, please complete the procedures after the expiration date.

I chose convenience store payment, but I want to change to a different convenience store.

If the payment has not been completed, changes are possible.

After the expiration of the payment number issued on the site, please proceed again from [MY PAGE].

Please be aware that convenience store payment may not be supported on certain websites.

Other questions regarding annual membership.

• Q.
  Please tell me how to proceed with the renewal of my annual membership.
• Q.
  Can I still proceed with the membership renewal even after the annual membership expiration date has passed?
• Q.
  Can I confirm if the annual membership renewal process has been completed?
• Q.
  I have set my annual membership to auto-renew, but when will the expiration date be updated?
• Q.
  Please tell me how to check if I am on auto-renew for my annual membership.
• Q.
  Please tell me how to stop the automatic renewal for credit card payments, d payment, and au easy payment.
• Q.
  How can I change my annual membership from 'not auto-renewing' to 'auto-renewing'?
• Q.
  Despite being set for automatic renewal with a yearly membership using credit card payment, d payment, or au easy payment, the payment was not processed.
• Q.
  Please tell me the payment methods for convenience store payments.
• Q.
  Can I register as a member using a name other than my real name?
• Q.
  My family is already a member; can I join at the same address?

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