About Annual Membership

Q

Please tell me how to stop the automatic renewal for credit card payments, d payment, and au easy payment.

A

Please confirm that your payment method is either credit card payment, d payment, or au easy payment from "Confirm, Change, or Stop Payment Method" in MY PAGE.

If you wish to stop automatic renewal, you can do so by selecting "Stop Automatic Renewal" from "Confirm, Change, or Stop Payment Method" in MY PAGE.
※ If "Stop Automatic Renewal" is not displayed, it means that it has already been stopped or that it is not in an automatic renewal payment state.

The operation to stop must be completed by 【24:00 the day before the next renewal date】.
After the deadline, automatic renewal will occur with the registered payment method.
Please note that cancellations and refunds cannot be made after automatic renewal is completed.

※ The annual fee payment for "SoftBank Collective Payment" is not automatic renewal. Payment procedures are required each year thereafter.
※ When proceeding, please be sure to access via a web browser (Safari/Chrome).
※ The "Yahoo JAPAN app" and "Google app" are not guaranteed to work, so they may not function correctly.

Other questions regarding annual membership.

• Q.
  Please tell me how to proceed with the renewal of my annual membership.
• Q.
  Can I still proceed with the membership renewal even after the annual membership expiration date has passed?
• Q.
  Can I confirm if the annual membership renewal process has been completed?
• Q.
  I have set my annual membership to auto-renew, but when will the expiration date be updated?
• Q.
  Please tell me how to check if I am on auto-renew for my annual membership.
• Q.
  How can I change my annual membership from 'not auto-renewing' to 'auto-renewing'?
• Q.
  Despite being set for automatic renewal with a yearly membership using credit card payment, d payment, or au easy payment, the payment was not processed.
• Q.
  Please tell me the payment methods for convenience store payments.
• Q.
  Can I change the payment method before paying for the annual membership?
• Q.
  Can I register as a member using a name other than my real name?
• Q.
  My family is already a member; can I join at the same address?

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