About Annual Membership

Q

Please tell me how to proceed with the renewal of my annual membership.

A

▼About the continuation method
＜For those who registered using credit card payment, d payment, or au easy payment＞
If you selected credit card payment, d payment, or au easy payment at the time of membership and are currently on automatic renewal, it will automatically continue unless you stop it by 24:00 the day before the next renewal date.
※If it is indicated as being on automatic renewal in "Check/Change/Stop Payment Method" on MY PAGE, no further action is required for continuation.

<SoftBank consolidated payment and convenience store payment registration>
The renewal procedure period starts one month before the membership expiration date (including the expiration month).
Example: If the expiration date is the end of October ⇒ Renewal procedures can be started from October 1.

We will notify the relevant parties via "email" and "MY PAGE" when the renewal period arrives.
Please proceed with the renewal process using the "Renewal Procedure" button displayed during the period.
※ The "Renewal Procedure" button will not be displayed for those outside the renewal procedure period or those currently in automatic renewal.
※ Please be sure to access the site using a browser (Safari/Chrome).

If you wish to change your payment method, please check the following.

Q. Can the payment method for the annual membership be changed before payment?

▼About the next update date
You can check it on MY PAGE after logging in.

▼Payment methods for annual fees
You can proceed with the same payment type as for new membership.

▼About checking your current payment method
Please check from "Check, Change, or Stop Payment Method" in MY PAGE.

Other questions regarding annual membership.

• Q.
  Can I still proceed with the membership renewal even after the annual membership expiration date has passed?
• Q.
  Can I confirm if the annual membership renewal process has been completed?
• Q.
  I have set my annual membership to auto-renew, but when will the expiration date be updated?
• Q.
  Please tell me how to check if I am on auto-renew for my annual membership.
• Q.
  Please tell me how to stop the automatic renewal for credit card payments, d payment, and au easy payment.
• Q.
  How can I change my annual membership from 'not auto-renewing' to 'auto-renewing'?
• Q.
  Despite being set for automatic renewal with a yearly membership using credit card payment, d payment, or au easy payment, the payment was not processed.
• Q.
  Please tell me the payment methods for convenience store payments.
• Q.
  Can I change the payment method before paying for the annual membership?
• Q.
  Can I register as a member using a name other than my real name?
• Q.
  My family is already a member; can I join at the same address?

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