About Annual Membership

Q

I have set my annual membership to auto-renew, but when will the expiration date be updated?

A

The automatic renewal processing for credit card payments, d payment, and au easy payment will be conducted early in the morning on the renewal date.
However, the actual withdrawal may occur in the following month or the month after, depending on the closing date of your credit card.
* Please check your statement or contact your credit card company or mobile phone company for inquiries.

By logging in, you can check the "Membership Expiration Date (Next Renewal Date)" on MY PAGE.
After the renewal date, please make sure to confirm whether your membership expiration date has been extended.
Example) For those with a deadline at the end of December ⇒ Log in in January and check on MY PAGE

▼ When renewing
Payment will be made using the registered payment method as of the next renewal date.
If you wish to change your registered credit card or stop the automatic renewal, please complete the procedure by 24:00 the day before the next renewal date.

▼ Regarding card information used for automatic renewal payments
You can check and change it from "Check/Change/Stop Payment Method" in MY PAGE.

▼ In the unlikely event that renewal is not possible with the registered credit card
If it is within one month from the membership expiration date, you can proceed with the renewal process.

Other questions regarding annual membership.

• Q.
  Please tell me how to proceed with the renewal of my annual membership.
• Q.
  Can I still proceed with the membership renewal even after the annual membership expiration date has passed?
• Q.
  Can I confirm if the annual membership renewal process has been completed?
• Q.
  Please tell me how to check if I am on auto-renew for my annual membership.
• Q.
  Please tell me how to stop the automatic renewal for credit card payments, d payment, and au easy payment.
• Q.
  How can I change my annual membership from 'not auto-renewing' to 'auto-renewing'?
• Q.
  Despite being set for automatic renewal with a yearly membership using credit card payment, d payment, or au easy payment, the payment was not processed.
• Q.
  Please tell me the payment methods for convenience store payments.
• Q.
  Can I change the payment method before paying for the annual membership?
• Q.
  Can I register as a member using a name other than my real name?
• Q.
  My family is already a member; can I join at the same address?

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