The external email distribution service "Arara Message" (provided by Arara Inc.) used by Fanplus Inc., the operating company of this site, for sending various notifications such as newsletters, has experienced unauthorized access by a third party, and the leakage of email addresses has been confirmed.
It has been confirmed that the email addresses of customers who were using the email service as of October 31, 2026, are affected.

■ Target Email Addresses
As of October 31, 2026, the email addresses registered for the following services
・Paid member newsletter
・Free member newsletter

Please note that the information confirmed to have been leaked this time is only email addresses, and no other personal information has been confirmed to have been leaked.
Additionally, the newsletters currently being distributed from our site have switched to a new distribution system.

We sincerely apologize for the great concern and inconvenience caused to our members.

■ Request to Members
There is a possibility that suspicious emails or phishing emails may be sent taking advantage of this incident.
We ask that you continue to be cautious about accessing URLs included in suspicious emails or emails from unknown senders, as well as entering personal information or passwords.

■ Future Actions
Fanplus Inc. will work with Arara Inc. to investigate the cause and confirm the scope of the impact,
and will strengthen and verify the safety management system to prevent recurrence with the advice of external consultants.

We once again apologize for the concern caused to our members.

For details of this matter and inquiries, please check below.

Notice from Fanplus Inc.
https://fanplus.co.jp/static/fanplus/information/arara_notice_20261106.pdf

Customer Inquiry Contact
https://fanplus.co.jp/feature/arara-inquiry

Operating Company: Fanplus Inc.