About Login

Q

I cannot log in even though the payment has been completed.

A

Please check the following.

Input error

Please enter everything in half-width characters and check for any mistakes in uppercase and lowercase letters.

Input example

Lowercase letters: f, fan, abc

Uppercase letters: F, FAN, ABC

When logging in with an email address.

The login ID is the email address used during membership registration.

If you have multiple email addresses, please try using one that you think might be relevant.

(icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.)

*If you have changed your email address.

If you have not completed the procedure to change your email address on your My Page, please enter the email address you registered with.

Even if you are unable to receive emails due to a device change, it is still valid as a 'login ID'.

There is a possibility that the password is incorrect.

Please be sure to reset from the following.

https://plusmember.jp/login/forgot.php?

If you are returned to the top page.

If the cookie settings in your browser are disabled, it will not function properly.

Please make sure to enable the settings before attempting to log in.

Other questions regarding logging in.

• Q.
  I forgot my password.
• Q.
  I forgot my Plus member ID (formerly known as EMTG ID).
• Q.
  I cannot log in because I changed my address.
• Q.
  What is the Plus member ID (formerly known as EMTG ID)?

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