Inquiry

If you still have problems after checking the help section, please fill out the information below and contact us. If you are a member, please log in before contacting us.

• Before making an inquiry, please ensure that your email settings allow you to receive replies from the domains "fanpla.jp" and "plusmember.jp."
• It may take a few days to about a week to receive a response.
• If your contact information or inquiry details are not entered accurately, there may be delays in our response or we may be unable to respond.
• [Annual Fee Course] Regarding the defects of the 'KPP CLUB 2025 Newsletter'.

  Customers who have experienced issues with the 'KPP CLUB 2025 Newsletter' as part of the annual membership benefits, please contact the inquiry point below.

  
  

  *Inquiries made outside of the designated period will not be accepted.

  *Please note that if we do not receive your contact within the specified period, we will not be able to respond.
  *Resending may take about 1 to 3 months, including confirmation. Thank you for your understanding.
  
  ■ 'KPP CLUB 2025 Newsletter' Defective Inquiry Reception Period
  From February 20, 2026 (Friday) 12:00 to February 27, 2026 (Friday) 23:59.
  
  ■ Procedure for Inquiries about Defective Products

  Please fill out the necessary information and be sure to apply through the URL below during the specified period.

  >>Click here to inquire about defects

  Inquiries about non-delivery are not accepted through this form. Please check "▼Inquiries about non-delivery" for more information.
  Inquiries that do not confirm the necessary details cannot be accepted. Thank you for your understanding in advance.

  
  

  Required Information

  メールアドレス：secure_kppclub@cc.plusmember.jp
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  ▼ Subject

  [KPP CLUB Annual Membership Course Benefits 'KPP CLUB 2025 Newsletter' Defective Inquiries]

  
  

  ▼ Main text

  • Registered name (full name)
  • Membership number or Plus member ID
  • Registered email address
  • Defective area

  Please be sure to attach images so that the defective areas can be understood.

  *Please take photos so that the relevant areas are clearly visible
  *It is fine to attach multiple photos

  *Please adjust the size so that it is 1MB (megabyte) or less.
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